We have a great variety of reports on your team’s activities; reports about call line status, analyst performance,, and a lot more to improve your work flow. Our indicators show your customer all your operation numbers online.

Create your own satisfaction survey, with questions that are relevant to your business, so that customers can answer them every end of service. Organize your survey in a specific area, making it easy to analyze results.

with this exclusive resource, you can set Nuubes desk to open calls automatically with e-mail accounts that work only with this purpose. You can have, for example, a complaint or suggestion area on the company’s website.

define on Nuubes who will be notified or responsible for each kind of call.

Create service levels, such as L1, L2, L3, for forwarding calls, according to their level of difficulty. With a preset workflow, the system will forward the calls to the appropriate level, by changing the call status.

It’s very easy to prepare Nuubes Desk for your call operation. You don’t need analysts, programmers, or training. Our tool can be set in a few hours.

With Nuubes Desk, you can centralize all the calls, and your team works in an organized and professional way. Be more secure in making decisions and creating processes to improve your services.

Through markers, we can see the status and who is responsible for every call, avoiding duplication. The team’s replies are seen online and important information can be shared with all operators.

Through automation, different rules send e-mails and notifications, forwarding calls to the responsible departments, every time a user generates a new register. Define patterns and make personalized automation rules for your company.

Nuubes desk will simplify and gradually reduce your support volume. That ‘s because registers are organized in our database, making it possible for your company to extract reports and quickly implement correction processes.